At Metavision Institute, we are committed to ensuring that all student concerns are addressed with fairness, professionalism, and care. Whether your concern is academic or non-academic, we provide a transparent and equitable process to help you feel heard and supported.
This page outlines how to raise a grievance, lodge a complaint, or submit an appeal – in a way that honours your right to be treated respectfully and without discrimination.
Academic concerns may relate to assessment outcomes, academic decisions, teaching quality, or aspects of the learning environment.
We encourage you to first seek informal resolution by discussing your concerns directly with the staff member involved.
If the issue remains unresolved or informal steps are not appropriate, you may submit a formal written complaint. This should include:
If you’re dissatisfied with the decision, you have the right to submit an appeal within the specified timeframe.
Refer to the Student Grievance, Complaints and Appeals Policy (Academic) for full details
Non-academic concerns may include issues related to:
You are encouraged to resolve the issue informally first. If that is not possible or the concern is serious, a formal complaint may be submitted in writing. Please provide:
If you’re not satisfied with the outcome, you may submit a formal appeal within the given timeframe.
Refer to the Student Grievance, Complaints and Appeals Policy (Non-Academic) for more information.
If you have completed the internal complaints and appeals process and remain dissatisfied, you may request an external review. For example:
You don’t have to go through this process alone. Our team is here to support you with guidance and resources at every step. You may also bring a support person to any formal meetings.
All matters are treated with strict confidentiality and in line with privacy legislation. Only authorised staff involved in the resolution process will have access to your information.
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Metavision Institute is deeply grateful to the traditional custodians for their continuous custodianship and care of this unceded land and, specifically, Turrbal Country on which we live and work.
Read more about our Reconciliation Action Plan
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Provider Number: PRV14327
CRICOS Provider: 04454D
Our higher education courses are not offered to international students studying in Australia on a student visa.
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